Requesting Account Deletion
Users may request deletion of their astrovaaani account at any time through:
- The account deletion option available within the astrovaaani application, or
- By contacting our support team using the contact information provided below
To protect user privacy and account security, astrovaaani may verify the identity of the account holder before processing a deletion request.
What Happens After Account Deletion
Once an account deletion request is successfully processed:
- The user account will be permanently deactivated
- Access to the account and associated services will be removed
- Profile information may be deleted or anonymized
- Future access to consultation history, wallet information, and account features may no longer be available
Account deletion is generally irreversible.
Data Retention
Certain information may be retained for a limited period where required for:
- Legal compliance
- Tax and accounting requirements
- Fraud prevention
- Security investigations
- Dispute resolution
- Regulatory obligations
Such retained information will only be used for the purposes required by applicable laws and regulations.
Wallet Balance and Transactions
Users are advised to review and utilize any available wallet balance before requesting account deletion. Where permitted under applicable policies and laws:
- Transaction records may be retained for financial compliance purposes
- Previously completed transactions may continue to appear in retained business records
- Deletion of an account does not automatically cancel completed transactions
Consultation Records
To comply with legal, security, operational, and business requirements, certain records related to consultations, payments, support requests, or disputes may be retained for a limited period after account deletion. Where possible, such information may be anonymized or securely archived.
Processing Time
astrovaaani will make reasonable efforts to process valid account deletion requests within a reasonable timeframe after identity verification and review. Processing times may vary depending on technical, legal, security, and operational requirements.
Re-Registration
After deletion, users may create a new account in the future using a valid mobile number, email address, or other supported registration methods, subject to astrovaaani's policies and eligibility requirements.
Fraud, Abuse, and Legal Restrictions
astrovaaani reserves the right to delay or deny deletion requests where:
- Fraudulent activity is suspected
- Ongoing investigations exist
- Legal obligations require retention of information
- Account restrictions or disputes are pending
Changes to This Policy
astrovaaani reserves the right to modify this Account Deletion Policy at any time. Updated versions will be published on the platform or website and will become effective upon publication.
Contact Us
If you wish to request account deletion or have questions regarding this policy, please contact:
- Company Name: astrovaaani
- Email: support@astrovaaani.com
- Website: https://www.astrovaaani.com
Please include your registered mobile number and account details when submitting a deletion request.