Information We Collect
We may collect the following types of information:
- Personal information — full name, mobile number, email address
- Profile information — date of birth (if provided), gender (if provided)
- Account information — login credentials, account preferences, language preferences, user profile details
- Communication information — chat messages, customer support communications, feedback and reviews
- Call and live session information — audio call metadata, video call metadata, live session participation information
- Payment information — transaction details, wallet recharge records, purchase history, payment status information
- Device and technical information — device model, operating system, app version, IP address, device identifiers, log information
astrovaaani does not monitor or record calls unless explicitly disclosed and permitted by applicable laws. Payment card and banking information are processed securely through authorized third-party payment service providers.
How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Provide astrology consultation services
- Enable chat, audio, video, and live session features
- Process payments and wallet transactions
- Improve platform performance and security
- Prevent fraud and abuse
- Provide customer support
- Comply with legal obligations
- Send important service notifications
Information Sharing
astrovaaani does not sell personal information to third parties. We may share information with:
- Payment processing partners
- Cloud hosting providers
- Communication service providers
- Analytics providers
- Government authorities when legally required
Information is shared only when necessary for service delivery, legal compliance, security, or operational purposes.
Data Security
We implement reasonable administrative, technical, and organizational measures to protect user information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no system can guarantee absolute security, and users acknowledge that internet-based services carry inherent risks.
User Content and Communications
Users are responsible for information shared during chats, audio calls, video calls, and live sessions.
Users must not share unlawful, abusive, fraudulent, harmful, or inappropriate content through the platform.
Data Retention
We retain information for as long as necessary to:
- Provide services
- Maintain business records
- Resolve disputes
- Prevent fraud
- Comply with legal obligations
Information may be deleted, anonymized, or retained according to applicable laws and business requirements.
Account Deletion
Users may request deletion of their account through the application settings or by contacting customer support.
Upon receiving a valid request, we will process account deletion within a reasonable period, subject to legal, financial, security, and regulatory obligations. Certain records may be retained where required by law. See our full Account Deletion Policy for details.
Children's Privacy
astrovaaani is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If such information is identified, appropriate action will be taken to remove it.
Third-Party Services
Our platform may use third-party services including but not limited to:
- Payment gateways
- Analytics services
- Cloud infrastructure providers
- Notification services
- Video and communication platforms
These providers operate under their own privacy policies.
Changes to This Privacy Policy
astrovaaani reserves the right to update or modify this Privacy Policy at any time.
Updated versions will be published on our website and within the application where applicable. Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.
Contact Us
For privacy-related questions, concerns, or requests, please contact:
- Company Name: astrovaaani
- Support Email: support@astrovaaani.com
- Website: https://www.astrovaaani.com
By using astrovaaani, you acknowledge that you have read, understood, and agreed to this Privacy Policy.